Raw hotline metrics rarely tell a nuanced story and can be easily misinterpreted — a decline in reports might suggest ...

Human resources metrics provide quantitative measurements for department activities as well as productivity and employee-related issues throughout the workforce. Companies make the best use of human ...

Zahi Fayad is leading a Digital Twins study investigating how our health data can be put to better use to help us live ...

Results agility means shifting the focus from activity to outcome. In this example, the better measure might be first-contact ...

Those of us who read this magazine regularly know about security metrics. We have read about their value and seen monthly examples of useful metrics and what to do with them. But, ladies and gentlemen ...

Examples from the Field We asked industry experts to share how their companies handle performance management in a way that ...

Buying unnecessary inventory costs your business money. Conversely, inadequate inventory can lose sales. Accountants and analysts have developed a number of metrics for judging how efficiently your ...

I am constantly hunting for metrics examples, and I am intrigued by the variety of ways experienced organizations present data. One vital measure of good data is its ability to inform and drive action ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...