Bose Smart Speaker 500
If the app cannot find the product you have already added to your Bose account, it might show "Searching" or "Unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following: View article >.
How to articles for your product | Bose Support
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Poor sound quality from product | Bose Smart Speaker 500
If there is too much bass, see Too much bass or too little treble from product. Turn up the volume of the connected device. Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume …
Updating the software or firmware of your product | Bose Smart …
Connect a USB A-to-Micro USB cable from a computer to the SERVICE jack on the bottom of your speaker. Reboot your speaker by disconnecting the power cord for 30 seconds: While rebooting, the light bar on the front of the speaker pulses white; once rebooted, the …
Bose Portable Smart Speaker
If the app cannot find the product you have already added to your Bose account, it might show "Searching" or "Unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following: View article >.
Light bar continuously scrolls from left to right | Bose Smart …
If the light bar on your speaker scrolls white from left to right for more than 20 minutes, it might be experiencing an error installing an update. To resolve this, try the following:
Cannot connect to Wi-Fi network | Bose Smart Speaker 500
If your router settings change, all devices connected to your router needs to be updated with the correct network information. To update network info for your Bose product, see Connecting to a Wi-Fi network. Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues.
Product will not turn on | Bose Smart Speaker 500
Check if either the buttons on your product or the controls in the Bose app can operate your product. If controls work on one but not the other, see Buttons on product do not work or work intermittently or App is blank, unresponsive, won't open or crashes.
Using Recovery mode | Bose Smart Speaker 500
When the light bar turns off, turn on the speaker, open the Bose app and add the speaker to your account. If the light bar does not blink green after the four button presses, restart the process and continue alternate taps of the Action and Microphone Off buttons for 30 seconds.
Product & Troubleshooting Support, and Help Articles | Bose
If you need support for your product or assistance with troubleshooting, check out Bose Support and browse articles on your specific product to learn more.