What is Visual IVR? Visual IVR is a support platform that guides inbound callers to a web-based support experience – personalizing the support journey for customers already on their way to the queue.

Visual Interactive Voice Response (Visual IVR) is conceptually similar to voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app." [1] The user interacts with a visual interface by touch ...

Feb 27, 2025 · Visual IVR (VIVR) is an automated customer service tool combining standard voice-only IVR prompts with an interactive onscreen visual interface to guide customers through the support process.

Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).

With Visual IVR, your customers can traverse across the different channels while keeping the context of their original intent, enabling seamless continuity from self-service to assisted service. Whether it’s web, mobile or voice engagement, Visual IVR is there when you need it.

Visual IVR (Visual Interactive Voice Response) combines traditional IVR with an interactive visual. Visual IVR is most commonly utilized in a contact center, where the IVR menu presents users with the option to choose a Visual IVR journey instead of waiting for an agent.

Jun 28, 2024 · Visual Interactive Voice Response (Visual IVR) is a customer service technology that utilizes audio prompts and a visual interface to allow customers to navigate support processes. It is also known as Graphical Content Routing (GCR).

Feb 6, 2024 · Visual interactive voice response, or VIVR, is a system that adds a visual interface that guides callers to a web-based support experience. Visual IVR gathers real-time data and helps customers navigate menus quickly.

Visual IVR is a support platform that guides inbound callers to a web-based support experience – personalizing the support journey for customers already on their way to the queue. This technology seamlessly connects customers to self-service options and/or a support resources that can solve their problem or address their inquiry at first contact.

Aug 2, 2024 · Visual interactive voice response, also known as VIVR, is a system that incorporates a visual interface to direct callers to a web-based support interaction. Visual IVR gathers real-time data and helps customers navigate menus quickly.