Jan 23, 2019 · The SAP Customer Engagement Center is part of SAP C/4HANA, more precisely the SAP Service Cloud. As a contact center or call center solution, it stands between self-service solutions such as SAP Conversational AI and SAP Multichannel Foundation for Utilities, and field service solutions such as Core Systems.

Jan 15, 2019 · In this post we take a look at your possibilities to create your own workarea views and integrations to other systems. You will create a simple custom workarea view. There is no need to be familiar with the solution to complete the steps presented in this post.

Jun 23, 2020 · What exactly is the SAP Customer Engagement Centre (CEC)? SAP CEC enables highly efficient planning to demonstrate customer journeys within the SAP CEC toolkit, which is a combination of Commerce, Order Management, Product Data Management, and SAP Cloud for Customer & Hybris Marketing.

Deploy industry-tailored customer experience (CX) solutions that are connected, insightful, and adaptive. Request a demo. Watch the video. The goal is simple: put the customer at the center of your business. SAP is redefining intelligence for customer experience.

In this context, we discuss the SAP CEC solution portfolio and how it can help enterprises deliver an engaged customer experience.

What is SAP Service Cloud? SAP Service Cloud is a customer relationship management (CRM) solution that offers AI tools to enhance customer service, including omnichannel service, agent experience, and case management. With intelligent customer service, you can:

3156554-CTI Integration Options with SAP Cloud for Customer (Service and Sales) Symptom Customers would like to know what kind of options are there to integrate a CTI (Computer Telephony Integration) with C4C (Cloud for Customer Sales or Service)

Sep 19, 2014 · It is clear that the task at hand is to share SAP’s strategic direction; SAP is a cloud company, powered by SAP HANA with our customers, prospects and partners. This event turned out to be a true demonstration of what makes a successful community event.

What technologies are comprised by SAP Commerce Cloud, and how is its architecture formed?

control group (CEC-MKT-CEI) Customer Engagement Intelligence (CEC-MKT-CEI) A target group with the same functionality as a target group, for example, target group operations, status, but with the specific purpose of analyzing the effectiveness of marketing measures.