Jan 23, 2019 · The SAP Customer Engagement Center is part of SAP C/4HANA, more precisely the SAP Service Cloud. As a contact center or call center solution, it stands between self …

Jan 15, 2019 · In this post we take a look at your possibilities to create your own workarea views and integrations to other systems. You will create a simple custom workarea view. There is no …

Jun 23, 2020 · What exactly is the SAP Customer Engagement Centre (CEC)? SAP CEC enables highly efficient planning to demonstrate customer journeys within the SAP CEC toolkit, which …

Deploy industry-tailored customer experience (CX) solutions that are connected, insightful, and adaptive. Request a demo. Watch the video. The goal is simple: put the customer at the center …

In this context, we discuss the SAP CEC solution portfolio and how it can help enterprises deliver an engaged customer experience.

What is SAP Service Cloud? SAP Service Cloud is a customer relationship management (CRM) solution that offers AI tools to enhance customer service, including omnichannel service, agent …

3156554-CTI Integration Options with SAP Cloud for Customer (Service and Sales) Symptom Customers would like to know what kind of options are there to integrate a CTI (Computer …

Sep 19, 2014 · It is clear that the task at hand is to share SAP’s strategic direction; SAP is a cloud company, powered by SAP HANA with our customers, prospects and partners. This event …

What technologies are comprised by SAP Commerce Cloud, and how is its architecture formed?

control group (CEC-MKT-CEI) Customer Engagement Intelligence (CEC-MKT-CEI) A target group with the same functionality as a target group, for example, target group operations, status, but …