
What is the SAP Customer Engagement Center? - SAP Community
Jan 23, 2019 · The SAP Customer Engagement Center is part of SAP C/4HANA, more precisely the SAP Service Cloud. As a contact center or call center solution, it stands between self …
How to customize your SAP Customer Engagement Center
Jan 15, 2019 · In this post we take a look at your possibilities to create your own workarea views and integrations to other systems. You will create a simple custom workarea view. There is no …
What Is SAP CEC Suite ? What Is SAP Customer Experience?
Jun 23, 2020 · What exactly is the SAP Customer Engagement Centre (CEC)? SAP CEC enables highly efficient planning to demonstrate customer journeys within the SAP CEC toolkit, which …
Customer experience (CX) and customer relationship management - SAP
Deploy industry-tailored customer experience (CX) solutions that are connected, insightful, and adaptive. Request a demo. Watch the video. The goal is simple: put the customer at the center …
In this context, we discuss the SAP CEC solution portfolio and how it can help enterprises deliver an engaged customer experience.
SAP Service Cloud
What is SAP Service Cloud? SAP Service Cloud is a customer relationship management (CRM) solution that offers AI tools to enhance customer service, including omnichannel service, agent …
3156554 - CTI Integration Options with SAP Cloud for Customer …
3156554-CTI Integration Options with SAP Cloud for Customer (Service and Sales) Symptom Customers would like to know what kind of options are there to integrate a CTI (Computer …
Customer Engagement and Commerce (CEC) shining at ... - SAP …
Sep 19, 2014 · It is clear that the task at hand is to share SAP’s strategic direction; SAP is a cloud company, powered by SAP HANA with our customers, prospects and partners. This event …
3379602 - SAP Commerce Cloud Architecture
What technologies are comprised by SAP Commerce Cloud, and how is its architecture formed?
control group (CEC-MKT-CEI) (SAP Library - Glossary)
control group (CEC-MKT-CEI) Customer Engagement Intelligence (CEC-MKT-CEI) A target group with the same functionality as a target group, for example, target group operations, status, but …