Discover how enterprises are transforming IVRs (Interactive Voice Response) with Gen AI, LLMs (Large Language Models), new advancements in NLP (Natural Language Processing) and increasing IVR Call Containment as well as Call Deflection.

Dec 9, 2024 · AI IVR (also referred to as conversational IVR) represents the next evolution of automated call handling. It integrates artificial intelligence into IVR systems to improve their capabilities and functionality.

Sep 15, 2023 · Interactive Voice Response (IVR) technology remains the most important connection between companies and customers in many sectors, accounting for twice as many interactions as calls with live agents and five times more than text-based chat—and demand for these services is still growing.

Feb 12, 2024 · AI in IVR is the integration of Artificial Intelligence with Interactive Voice Response systems, enhancing them with capabilities like natural language processing (NLP) and advanced voice analytics to understand, interpret and respond to callers in …

IVR or Conversational IVR, a part of AI is an automated phone system that interacts with the callers. By utilizing the voice prompts and touch-tone inputs, IVR works on routing calls to the appropriate recipient.

19 hours ago · The IVR Parking Lot Versus The Conversational AI Express Lane Think of a traditional IVR system as a parking lot for customer experience. It forces customers to navigate a maze before reaching a ...

Nov 8, 2024 · Nextiva’s Advanced IVR, enhanced by Conversational AI, provides an innovative approach to call management that streamlines communication for both companies and customers.

Oct 15, 2024 · Learn how conversational AI is impacting IVR systems, enhancing customer interactions, and streamlining operations across various industries.

With generative AI and conversational AI, IVR systems can provide context-relevant, human-like responses in real-time without the need for a live agent. As a result, users have a more natural and engaging conversation with the caller.

Feb 20, 2025 · RingCentral is leading the charge in AI agent workflows, where voice AI, automation, and enterprise communications converge to deliver smarter, more efficient business interactions. This is just the beginning. We’re proud to build AI that works in the real world, designed to make businesses more responsive, more connected, and more intelligent.