I need to create a password, but I don’t have an email address on file, what do I do?

Write to us at QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley, Liverpool, L70 2QA, United Kingdom. Tweet us or talk to us on Facebook.

You can check your order status in a couple of different ways… Online using the My Account section under ‘My Orders’, select ‘Order status’, and your full order history will appear. You can browse the list and view the order status next to each order or search the list by a specific item or order number. If your order is being delivered by Evri, you will receive an email when it is ...

You can check your order history by logging into My Account on the website and selecting ‘Order status’ to view your recent orders.

If your collection has been arranged by QVC Customer Care as your item is faulty or incorrect, please allow 5-7 working days for your parcel to be collected. Once we have arranged a collection you will receive a letter to your home address which includes a barcode to affix to your parcel (Please see instructions below).

As with all QVC products you have a 60-day money back guarantee, this is in addition to your statutory rights. For more information on our returns policy please see ‘ What is QVC’s returns policy? ‘. However, products delivered ‘Direct from Supplier’ will have a slightly different returns process, depending on the supplier the item was sent from. Please note: when you receive …

I’ve just seen an item on air but missed the details. Can you tell me what it was?

If you are an existing customer, simply ‘ contact us ‘ and a representative will be happy to help you add an email address to your QVC account. Once an email address is added to your account you will be able to log in to use our online services. If you are new to QVC, please create a new account using ‘My account’, here you will be prompted to add your email address when …

If you’ve forgotten your password, don’t worry it’s easy to reset. Simply select ‘ Reset or Create Your Password? ‘ and follow the instructions. You’ll be emailed a reset link to the email address you provide.

Please Note: Voucher codes cannot be redeemed on the QVC UK mobile app, and on orders containing Waitlist, Advanced Order, Buy More Save More or Subscribe & Save items.