A contributor called it last month and we’re confirming it with our own year in review – this is the year Teams took over UCaaS.

CallRail can now track leads from AI-powered search engines, Grammarly intends to acquire Coda, SIPPIO partners with Mutare for improved voice security and Enghouse buys Aculab.

A look back at some of the contact center, CX and AI trends, as well as a glimpse of what come in 2025 in those same areas.

Data from the commercial real estate industry – and from workplace leaders – underscores a link between hybrid work and lease ...

Encapsulating 52 weeks' worth of news into one end-of-the-year recap is rarely so easy as it is this year. The year's biggest story was the still-unsettled return to office (RTO) debate. On one side, ...

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together.

A look back at some of the Gen AI trends in 2024, including the rapid-fire debut of AI assistants, the introduction of AI ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Five9’s new feature for Microsoft Teams, ...

So the vendors are looking for some other way to generate revenue. It's natural to look for an adjacency. And because they have a communications platform already, one of the most natural adjacencies ...

This partnership dispels the myth that the only companies using Amazon Connect are newer brands looking to shake up the status quo.