Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance. Intradiem today announced its ...

Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business Systems Ltd, an industry expert in digital ...

With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest ...

New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs Zendesk hae introduced their market-leading AI Dynamic Pricing Plan, a ...

Sabio’s Expertise Powers Seamless Transition to the Genesys Cloud platform for Essent N.V Subsidiary Volta NXT, a subsidiary of Dutch energy giant Essent N.V, has successfully implemented the ...

Integrated, brand-trained GenAI tools can automate up to 90% of product-related customer queries with highly accurate and human-like responses Mitel® and Talkative have announced an expanded ...