The regulator said Optus had failed one of its “most fundamental services” after it left more than 2100 customers stranded during a network outage.

Followed categories will be added to My News. The nation’s second-largest telco has paid the fine to the communications watchdog, which found Optus had also failed to conduct 369 welfare checks on ...

Optus’s new chief executive Stephen Rue has expressed disappointment over allegations the telco manipulated credit checks to ...

The telco group sold phone plans to people who could not use them at home because there was no Optus coverage where they ...

Many of these consumers were living with a disability or were First Nations Australians from regional and remote areas.

The ACCC has started proceedings in the Federal Court alleging that Optus Mobile engaged in unconscionable conduct in their ...

The Australian Competition and Consumer Commission (ACCC) has commenced proceedings in the Federal Court alleging that ...

Two telecommunications bodies - one representing telecoms consumers and the other industry participants - have lambasted ...

Add articles to your saved list and come back to them any time. Telco giant Optus has apologised to customers after it was ...

Australia's competition watchdog is taking Singapore Telecommunications-owned Optus to court, alleging it engaged in ...

Australia’s consumer watchdog is suing Optus, accusing the telecommunications giant of engaging in “unconscionable conduct” ...

The conduct is alleged to have occurred at two Optus Darwin stores, a Mount Isa store, as well as other “store locations ...