To make matters worse, the representative she spoke with didn’t even have the correct information — despite the procedure ...

‘Prior authorization’ hassles common, two doctors tell ‘CUOMO’ Dr. Elisabeth Potter recently went viral for a video in which she described an insurance company’s inquiry into a prior ...

UnitedHealth said that it had already approved the treatment and overnight stay for the surgeon Elisabeth Potter's patient before the call. Its representative called the hospital to discuss a ...