The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

In healthcare, patient satisfaction isn't just a feel-good metric—it's a critical component of successful practice management ...

In a sweeping look at the past fiscal year, Centra Wellness Network reported fewer emergency department visits, lower hospital utilization and improved overall satisfaction among people receiving care ...

Americans' satisfaction with the availability of affordable housing has plunged since 2020, when home prices began to increase.

ATLANTA — Workplace satisfaction is declining, according to a new state of the global workplace report by Gallup. Data from Gallup shows only one in three workers in America feels emotionally ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws ...

American Airlines saw the biggest dip in overall satisfaction among its competitors, sliding 8% to 73 from 79 the year prior, according to the ACSI survey. The report pointed to higher rates of ...

The Government’s ‘rapid expansion’ of additional staff in GP practices has not improved patient satisfaction, a new analysis has found. A report by the Institute for Government (IfG) published this ...

Customers who book their rentals directly rather than through an online or traditional travel agent report dramatically higher levels of satisfaction. Lyft edges out Uber as rideshare satisfaction ...

MTA officials said the surveys are taken seriously, with management across the board analyzing results to prioritize improvements. In Fall 2024, more than 82,000 riders weighed in, with results ...