The Directorate General of Foreign Trade (DGFT) has announced a new update to the way service exports will be recorded, as per a Trade Notice aiming to improve accuracy and align with global trade ...

As such, I'm upgrading my rating on Salesforce to a buy. Have you recently called into a customer service helpline, or requested support via a live chat, and found it far more difficult to reach a ...

Salesforce has launched Agentforce for Consumer Goods, equipping customer service, sales, and field teams with digital labor support ... Service teams can automatically assign drivers based on ...

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April 17, 2025 -- Salesforce is launching Agentforce for Consumer Goods, a new library of pre-built agent skills and actions that equips customer service, sales, and field teams with digital labor ...

US software company Salesforce is introducing agentic AI for scheduling, reporting and troubleshooting for field service workers. Agentic AI – a form of AI designed to make decisions and perform tasks ...

Microsoft is introducing a powerful Exchange integration feature in Dynamics 365 Field Service, designed to seamlessly sync work order bookings with Outlook and Teams calendars. This feature lets ...

This adoption is part of Air India’s broader strategy to become a more AI-driven airline, improving efficiency and personalising customer service. By leveraging Salesforce Agentforce ...

Air India has expanded its collaboration with Salesforce by adopting Salesforce Agentforce as part of its ongoing digital transformation. The airline becomes one of the first to implement Agentforce ...