Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

SILICON SLOPES -- Today Signals emerged from stealth with its Cloud Employee Platform, a holistic, multi-channel AI system ...

Digital transformation pressures growing numbers of legacy enterprise systems to  deliver on modern functionalities and user ...

Leveraging its Agentforce platform, Salesforce has debuted an HR Service solution using AI agents for tasks like onboarding, ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the ...

Salesforce Inc. today announced the launch of Agentforce for HR Service, a new set of artificial intelligence-powered ...

As tech giants race to adopt AI, Salesforce is keeping pace. Just as Microsoft CEO Satya Nadella and Google CEO Sundar Pichai ...

RingCX for Salesforce Service Cloud Voice is currently available on AppExchange. RingCentral's integration with Salesforce is particularly valuable for organizations seeking to unify their ...

Re-design, re-skill, re-deploy - Chief People Officer Nathalie Scardino on how Salesforce is eating its own agentic HR dog ...

The Top 25 Firm based in Fargo has added Roycon, a Salesforce consulting firm based in Austin, bolstering its tech services.

Enterprise AI agents mark a shift in software, unlocking new productivity and digital labor potential, according to ...