As people rely more and more on artificial intelligence for recommendations on everything from product purchases to trip ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

If you have Spectrum internet, you may have been one of the hundreds of customers who reached out to WYFF News 4 after Helene with frustrations over service and customer service. (Video above is from ...

The authors write "In the ever-evolving world of franchising, and where third party delivery services and providers are ...

We believe Pegasystems is well established in the business process management software niche and further benefits from related customer relationship management applications. We expect the firm to ...

AWS CloudFormation's new stack refactoring feature transforms resource management, enabling seamless movement of resources ...

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer requirements into actual product specifications. This approach is called Quality ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Abul Kashem Md Shirin (AKMS): Customer confidence is the key to our success. Keeping customer needs in mind, we have consistently launched segmented products such as Mobile Banking (Rocket), Agent ...