Research from American Banker finds banks are top AI users and plan to stay at the top for the future. But can rising costs ...

For a new study, Yale SOM’s K. Sudhir and his co-authors used machine learning to break down effective persuasion into ...

Knowledge management plays an indispensable role in enhancing the quality of customer service in contact centers. Ensuring ...

Many health plans offer wellness programs to encourage healthy behaviors, but getting members to engage and use the services ...

It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...

Call center outsourcing has become a viable option for companies seeking to maximize resources while guaranteeing excellent ...

After purchasing the structure from Mount Olive, Portage Learning enlisted Hostetter Auctioneers to sell off items left ...

WICHITA, Kan.--(BUSINESS WIRE)--Textron Aviation Inc. a Textron Inc. (NYSE: TXT) company, today announced its new Career & Learning Center is complete and fully operational serving prospective ...

WICHITA, Kan. (KAKE) - Alina Lopez shared her journey in aviation, which she says was transformed by her training experience through Textron Aviation. “My training experience was hands-on and ...

The UN's ongoing tracking of scam call center operators, which often traffic vulnerable people to work on the front lines of the enterprise, revealed a growing number of operations emerging in regions ...

Ravi is a member of numerous boards and has spent his early career as a nuclear scientist at the Bhabha Atomic Research Center of India. George Nychis is the co-founder of WorkFabric AI and Soroco.