Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

The Global Call Centre market is projected to grow significantly, from USD 37,411.0 Million in 2025 to USD 76,831.3 Million ...

In the era of rapid-pace digital changes, businesses need affordable communication systems to maintain connectivity with ...

Text-to-Speech Market Businesses growingly acquiring interactive voice response (IVR) systems to improve customer engagement and streamline ...

The goal of Asian Australian Voices is to inject fresh insights and perspectives into the national conversation and policymaking on Australia’s relations with Asia. It will provide up to 21 Asian ...

Even as AI plays a pivotal role, Malhotra emphasised that customer service is ultimately a human-driven function. He urged financial institutions to invest in training staff on the behavioural aspects ...

In an effort to bridge the digital divide and empower women micro-entrepreneurs, GIZ Ghana through the Digital Transformation ...

When customers face issues, they expect quick solutions—but delays and poor support can turn frustration into lost loyalty. Enter AI: the game-changer reshaping contact centres, making them faster, ...

In a circular released on 13 March 2025, the NSE clarified that orders initiated by trading members on behalf of clients through IVR systems, where confirmation is obtained by pressing a predefined ...

WEOKIE Federal Credit Union, a financial institution serving Oklahoma for over 50 years, recognized this challenge and turned ...