Question: How would you address this issue using the Service Level Management practice in ITIL V4? What steps would you take to ensure the SLA is being adhered to and that service performance improves ...

and service level management. ITIL also emphasizes aligning IT services with business goals. It highlights the importance of understanding business needs and adjusting IT strategies accordingly.

and the service level agreements. Additional attributes/key roles for ITIL V4 include: 1. Risk Management: Identify, assess, and mitigate risks associated w/services to ensure reliability and ...