and service level management. ITIL also emphasizes aligning IT services with business goals. It highlights the importance of understanding business needs and adjusting IT strategies accordingly.

Question: How would you address this issue using the Service Level Management practice in ITIL V4? What steps would you take to ensure the SLA is being adhered to and that service performance improves ...

I knew all of the terminology, service design, change management and maintaining service level agreements. ITIL also partners with DevOps in service management. ITIL is the non-tech side.

You should also be familiar with the key terms and processes of ITIL, such as service level agreements, incident management, problem management, change management, and continuous improvement.