Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Of course, the problem with running a successful business is that the very people who have made it successful can also be the ...

T said I would eventually memorize where everything was as I got better. Things were going well, and I was progressing nicely ...

Around 8,000 workers, covering vital services such as sanitation, water supply, and healthcare, argue that despite their efforts, wage disparities persist, with protests dating back months, including ...

Social service workers face unsafe facilities, a lack of protection during visits, and overwhelming workloads, the union said. “The authorities cannot continue turning a blind eye to the situation.

CRANFORD, NJ – A Linden man was arrested on weapons charges and terroristic threats after allegedly threatening an employee with a knife at a Cranford business, police said. The incident occurred on ...

The largest U.S. government workers' union and an association of foreign service workers sued the Trump administration on Thursday in an effort to reverse its aggressive dismantling of the U.S ...

The unauthorized individual accessed contact information of campus diners, as well as diners, merchants and drivers who interacted with our customer care service. Additionally, it says the ...

“From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions,” said Emily ...

As Tamil Nadu's hinterlands host global manufacturers, demand is rising for housing for workers in tier-3 towns such as Hosur, Tuticorin, and Tirunelveli. The state industries department is ...

The report, The Forgotten Frontline: Closing the Gap in Engagement and Support, reveals that 53% of all workers who deal ... consequences of these negative customer interactions.