Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Chase welcomes to its Maryland-area Virtual Call Center a new cohort of employees who are military spouses residing within a ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

From vendors offering SASE platforms and next-gen firewalls to those focused on protecting IoT, here’s a look at the 20 ...