An additional 275,000 cars per day would pack the region’s interstates and highways if SEPTA goes through with a proposal to cut nearly half its transit service, new traffic projections from the ...

Efficient workload management is essential in customer service environments where diverse customer interactions flow through multiple channels. With advanced prioritization capabilities in Dynamics ...

CHICAGO — A federal court compelled some discovery in a trademark dispute over the similar logos of food delivery app Grubhub and Home Chef, the Kroger-operated meal kit delivery company. Both brands’ ...

The Company combines its experience in business process outsourcing with a consultative approach, helping companies transform their service models through strategies based on customer journey ...

The Company combines its experience in business process outsourcing with a consultative approach, helping companies transform their service models through strategies based on customer journey mapping, ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

This UK streamer has a whole treasure trove of free shows (Picture: Channel 5) It might sound like a bold claim, but there is a streaming platform that could top Netflix. But, while it can’t be ...

WISE COUNTY, Va. (WCYB) — The U.S. Forest Service has commenced work on rebuilding power lines in the Clinch Ranger District, located in Wise County, Virginia. According to Forest Service ...

Despite the Social Security Administration ditching its plan to reduce its phone service, Long Island residents who use those benefits say they are still concerned about customer service.

Automotive data and analysis experts JATO Dynamics has launched a new product to meet the growing demand for accurate, detailed used vehicle information. Called VINView Pro, it builds on JATO’s ...