Empower service representatives to resolve issues quickly using generative AI and automation. Increase first-call resolution with AI-based routing that classifies issues and assigns them to the ...

attentive customer care while streamlining all aspects of managing a mobile workforce. Now that you’ve learned what field service management software can do, take the next step toward optimizing your ...

Check Point Research has identified a new phishing campaign exploiting Microsoft’s ‘Dynamics 365 Customer Voice,’ a customer relationship management software product used to record customer calls, ...

Settle said they faced “not only loss of employment, income, and reputation, but also a career dedicated to military service.” A federal appellate panel refused to block the trial court ...

The man in his thirties, who was a customer, was assaulted inside Lloyds bank on St Peter’s Street in Derby at around 2.35pm today. He was pronounced dead at the scene. Two people were arrested ...

However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried ...

Microsoft Partner Chief Nicole Dezen talks partner eligibility requirements, navigating global tariff economic uncertainty.

Been using Amazon for many years. While product reviews are questionable (watch out for low review counts with high star averaged), I'm continually impressed with Amazon's performance (shopping ...

This powerful combination enables organizations to not only deliver faster, more intelligent, and highly personalized service across all touchpoints, but also to enrich their CRM ecosystem with deep ...

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The RCMP is scaling back its search for young siblings Jack and Lily Sullivan . Claudia Chender, leader of Nova Scotia’s official Opposition, forwarded a comprehensive letter to Canada’s Liberal prime ...