AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Figure 2: The four pillars of building a solid customer-centric multi-channel marketing strategy, blending internal and external factors. One caution though around preferential engagement routes ...

As we transition towards delivering customer-centric offerings, we continue to invest in technology for exceeding customer expectations. We are developing digital finance delivery as a customer value ...

Toward the end of the forum, Globoker again referenced “The House that Built Me” saying, “What built me is that customer-centric approach in developing outcomes that help improve the customer ...

Bharat Sanchar Nigam Limited (BSNL) is undergoing a major transformation, focusing on improving customer service and enhancing network performance. In a strategic meeting chaired by Union Minister of ...

He also explains why failing forward is essential, how customer behavior—not just feedback—shapes decisions, and sets the record straight on Wendy’s so-called “surge pricing” controversy.

This commitment to customer-centric innovation continues to influence how digital products are designed, tested, and trusted. So how do personal passions like music, books, or frustration with bad ...

The eight keys to a successful customer-centric approach. Engaging with customers is critical to getting outside-in input in the strategy development process. It starts by exploring your environment ...

It is not only about what the customer is buying but also about why he or she is buying it. That “why” unlocks emotion and emotion drives loyalty. Connecting Online and Offline Worlds Creating ...

“We continue to invest in innovative digital platforms, strong provider partnerships, and customer-centered programs like ‘Always With You’, ensuring we serve not only more people—but serve them ...

“Non-renewals by Verassure are not cancellations by Onlia. This distinction has been a recurring source of confusion and we have taken additional steps to clarify this through customer communications, ...

to deepen the platform’s commitment to transforming African businesses through customer-centric innovation. This move marks a strategic homecoming for Claire, who previously served Ajua in senior ...