Hosted on MSN26m
Report: HP Customer Service Deliberately Hit Consumers with Mandatory 15‑Minute Waits
HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a timely fashion.' ...
tom's Hardware on MSN21h
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash
After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...