What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

The days of personalized customer service seem like a distant memory, replaced by canned responses and generic interactions. However, in a sea of faceless corporations, businesses that prioritize ...

Customer service and customer support are crucial aspects of the customer experience. Done right, they foster customer loyalty, word-of-mouth referrals, and more recurring revenue. The two terms are ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...