When a Knoxville, Tennessee, woman named Colleen saw a duplicate charge on her credit card for an Amazon purchase, she attempted to contact the merchant to resolve the issue. But instead of getting in ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

Eighty-five percent of customer service leaders will explore or pilot customer-facing conversational generative artificial intelligence solutions this year, according to a survey by Gartner. The ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

Brent Polacheck, owner of Polacheck's Jewelers, is proving that in an era of instant gratification, the art of generational relationship-building still drives retail success.

Selling covered calls is an income-generating strategy that you can use to increase your returns on stock holdings. It’s also a strategy to use to buffer your losses if you believe the market ...