The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...

Winnebago Industries announced on Feb. 13 that its marine brands, Barletta Pontoon Boats and Chris-Craft, received 2024 Customer Satisfaction Index (CSI) Awards. They were given by the National Marine ...

Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

The team at Saxonwood Care Home in Battle are celebrating excellent feedback about their service following the results of recent surveys and reviews. Residents, their families and Saxonwood staff have ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Recent advancements in AI are helping insurers and auto repair shops accelerate resolve vehicle damage claims.

From ecommerce to pharmaceuticals, digital innovations are driving transparency and resilience across global commercial transportation ...

When brands look to connect emotionally with customers or clients, they often think first of marketing. But amazing customer ...

Even older customers (40 and older) saw an increase of 9 percentage points. The desire for more complete financial tools is indicative of an overall customer trend toward open banking. While ...

Crexendo, Inc. to Issue Fourth Quarter and Year End 2024 Financial Results on March 4, 2025, at 4:30 PM ET ACCESSWIRE Meet 'Ruth' by The Parasol Cooperative: The World's First Trauma-Informed, ...