Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Customer relationship management (CRM) systems benefit businesses ... less feature-rich than more enterprise-ready solutions. For example, Less Annoying's reporting functions are relatively ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small-business-friendly CRM software we've tested.

Digital payments platform Stripe invites customers to join its management team meetings on ... the fintech giant’s CEO said the company has a customer join for the first 30 minutes of the ...

This is where Supplier Relationship Management (SRM ... product quality, and customer satisfaction. One key benefit of a solid SRM program is risk mitigation. Disruptions in the supply chain ...

As digital transformation accelerates, Customer Identity and Access Management (CIAM) has become a critical component for organizations aiming to deliver frictionless, secure, and personalized user ...

The webinar will highlight key trends such as the agentic AI, the importance of data quality, integrating data and analytics into decision making and the implications on talent. By the end of the ...

For example, you might invest in a collaboration tool for your contact center to automatically sync data from your customer relationship management (CRM) software to your helpdesk app, giving all ...

A timepiece brand, for example, could use storytelling to build strong ... so investing in a dedicated customer relationship management (CRM) platform can help you stay connected. The best CRM ...

Customer relationship management (CRM) systems benefit businesses ... less feature-rich than more enterprise-ready solutions. For example, Less Annoying's reporting functions are relatively ...