“There are a lot of things that it’s going to do better than we can,” said Jeff Laethem, who heads a Buick and GMC dealership in Detroit. Laethem uses an AI product to help manage customer phone calls ...

The next time you call to book a service appointment for your car, you might not need to speak with a human. Companies with artificial intelligence-powered tools are pushing into all corners of ...

Already putting pressure on CPI inflation. Now comes tax-refund season. Inflation pressures are rebuilding in used vehicles.

eBay last week expanded its presence into the online auto retail sector by acquiring mobile app Caramel Inc. In 2016, eBay ...

Experts explain why the U.S. Court of Appeals for the Fifth Circuit struck down a rule that they say could have help consumers save billions in the car buying process.

Artificial intelligence is now in dealers’ website chatbots, text and voice assistants, sales lead tools, repair schedulers, ...

The Toyota Rav4 is the new king of the hill in U.S. auto sales after toppling Ford F-150 from its throne in 2024. Toyota sold ...

More spartan trim levels, special editions and the return of some recently-demised models will see carmakers belatedly ...