Outbound calls often require a different skill set from inbound calls. Speech analytics can help assess agent performance, ...

Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business Systems Ltd, an industry expert in digital ...

Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance. Intradiem today announced its ...

With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest ...

Sabio’s Expertise Powers Seamless Transition to the Genesys Cloud platform for Essent N.V Subsidiary Volta NXT, a subsidiary of Dutch energy giant Essent N.V, has successfully implemented the ...

New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs Zendesk hae introduced their market-leading AI Dynamic Pricing Plan, a ...