In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Flowers Foods Inc. stands “very well-prepared” amid a consumer migration away from traditional white and wheat loaf bread ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

The doctors in the heart-pounding k-drama series 'Trauma Code: Heroes On Call' seem more like superheroes, saving lives while ...

The integration of AI, machine learning, and predictive analytics has transformed traditional call center operations, enabling real-time insights, chatbots, and automated workflows that enhance ...

Q4 2024 Earnings Call Transcript February 12, 2025 Rapid7, Inc. misses on earnings expectations. Reported EPS is $0.48 EPS, ...

Jamie Dailey, left, and Darrin Vincent will bring their nine-piece band to central Nebraska for a 7 p.m. performance on Feb.

Getty Realty (GTY) must adapt to the growing EV market to sustain growth and maximize revenue opportunities from charging ...

Jamie Dailey, left, and Darrin Vincent, will bring their nine-piece band to central Nebraska for a 7 p.m. performance on Feb.

In the Baltimore region, Latella sees strong redevelopment potential for even aging centers with public or private backing.

In 2024, the Gateway Region YMCA reached the successful conclusion of its five-year, $55 million comprehensive capital ...

Humana (HUM) won't be alone in cutting back on its Medicare Advantage offerings. Other insurers, including CVS (CVS) and Centene (CNC), have also warned that they are cutting back on lower-profit or ...