AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Big Data refers to vast and diverse collections of structured, unstructured and semi-structured data that inundate businesses ...

Live Oak Bank specializes in loans and competitive rates, offers online banking and a focus on customer service. Learn if it ...

The Mercury Retrograde Helpline humorously represents the challenges faced during Mercury Retrograde, like technical ...

Here’s a look at the revamped Apple Partner Network which provides training and tools for partners to build a services ...

Asus China provides free motherboard replacements for customers who succumbed to PCIe damage from Asus' new Q-Release Slim connector.

Taking a customer-driven approach to innovation that streamlines and simplifies workflows while maintaining quality is the ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

Lyft is partnering with Anthropic to bring the startup's AI tech to its platform. "Anthropic, known for its human-centric approach to AI, will work with Lyft to build smart, safe, and empathetic ...

When modernizing operations and infrastructure, the specific skills and mindset of technology builders can prove invaluable.

Field service engineers may not be the first group of customers that come to mind when you think about lucrative ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.