Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Expedia offers 24/7 customer support+1-888-844-1781, which is a strong advantage for travellers needing assistance at any ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

Evolve IP has made a “game-changing” appointment, establishing its first technical account manager role to combine tech and ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Your Complete Guide to Support and Assistance McAfee is a leading provider of cybersecurity solutions, offering protection ...

The Digital Studio ushers in a new era of technical training by revolutionizing knowledge transfer and expanding ...

Even at its best, adding AI and other tech advancements requires planning and careful deployment to make sure people are able to get help, say experts. Jain’s company helps customer service ...