Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceTrade, Inc., the premier provider of commercial field service management software tailored explicitly for mechanical and fire protection contractors, has once again earned recognition on the ...

Software-as-a-Service has done wonders for corporate efficiency and agility — and for the fast-growing software companies ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

We live in a reality of rapidly developing technologies, where the role of solutions such as utility management software is strengthening – especially for the operation of companies offering public ...

The residential cleaning industry is undergoing a digital transformation, and smart scheduling software is at the heart of it ...

Government department publishes details of plans to buy and deploy a new hosted software platform to support the management of its engagements with users across the UK’s various tax regimes HM Revenue ...

Nordic Capital and Riverside see investment opportunities in interoperability, automation and compliance software for global ...

Learn more about whether EverCommerce Inc. or Pegasystems Inc. is a better investment based on AAII's A+ Investor grades, ...