Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Software-as-a-Service has done wonders for corporate efficiency and agility — and for the fast-growing software companies ...

The cloud-native, AI-enabled Amdocs platform, in collaboration with Microsoft, modernizes PLDT's customer service, enabling ...

The residential cleaning industry is undergoing a digital transformation, and smart scheduling software is at the heart of it ...

These free AI tools will help you with your calendar, writing tasks, customer service, and much more. Let's dig in.

With increasing numbers of customers buying online and more demands for quick, precise deliveries, companies are facing ...

ServicePower, a leading provider of field service management software, today announced its acquisition of Inveniam, a French-based pioneer ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the ...

Powerley in Royal Oak, a leader in home energy management, has launched BillWise AI, a new software platform that provides consumers and customer service representatives with billing insights, ...

Learn more about whether Sprinklr, Inc. or Unity Software Inc. is a better investment based on AAII's A+ Investor grades, which compare both companies' key financial metrics.