Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

In a notification issued on Thursday, MPSC said it had approached Pune police for an investigation after learning about the viral audio clip. The Maharashtra Group-B (Non-Gazetted) Services Combined ...

Service quality standards are the minimum requirements or specifications that your service must meet or exceed to satisfy your customers. They are usually based on customer needs, expectations ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

In this article, we will explore the impact of personalized customer service, the benefits it brings to businesses, and the strategies for implementing this lost art back into our modern business ...

The approach must allow senior executives to practically use large volumes of data to actively improve the quality of customer interactions. The CX framework needs to include all inputs from all ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...