Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Service quality standards are the minimum requirements or specifications that your service must meet or exceed to satisfy your customers. They are usually based on customer needs, expectations ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

In this article, we will explore the impact of personalized customer service, the benefits it brings to businesses, and the strategies for implementing this lost art back into our modern business ...