Gainsight, the world’s leading Customer Success platform, today announced the launch of the first customer agent for Slack, one of only 20 AI applications debuting on the Slack Marketplace. Designed ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Learn the essentials of AI agents in just 21 mins, from their design to applications, and their potential to automate ...

In late 1999 the online fashion startup Boo.com launched its website, which featured a virtual shopping assistant. The avatar ...

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

As utility and communications companies around the globe work to enhance customer satisfaction while alleviating pressure on overburdened call centre staff, those leading the charge are achieving ...

Glean has dropped a new suite of tools for customers to build, deploy, and manage digital agents.

That needs to be there, and we're relying on the customer for that. Once that document exists, you just associate the agent with that document tool. It's then up to Oracle to do its part to make sure ...