David Jones is working with Braze to optimise customer communications as it embarks on a major digital transformation project ...

Landing Page Builders Market. The global landing page builders market is poised for substantial expansion between 2025 and ...

It’s not what you know, but who you know. That quote is supposed to be about networking—but it’s even more important to know ...

NCBA’s digital transformation has been pivotal in enhancing customer experience. The launch of the NCBA Now app exemplifies the bank’s commitment to providing seamless, real-time banking services.

so agents and systems always have full visibility into the customer’s journey, no matter how they reach out. In the comparison of omnichannel vs multichannel contact center models, each ...

It’s not enough for businesses to simply be everywhere—customers expect high-quality, seamless and personalized experiences ...

Elevating the customer experience and driving business growth with impactful omnichannel strategy.Faheem Joosub, head of ...

Latest GoTo Connect advancements deliver a powerful unified inbox, new mobile features, and practical AI capabilities for enhanced productivity and customer interactions  BOSTON, May 6, 2025 – GoTo, ...

To make the most of social media in your omni-channel approach, it’s essential to integrate these channels seamlessly into ...

GoTo, a provider of cloud communications and IT, has added more than 100 features to GoTo Connect, combining omnichannel customer experience, artificial intelligence solutions, and streamlined ...