Configuration management (CM) is a key process in ITIL that ensures the accuracy and consistency of the IT services and assets. By maintaining a configuration management database (CMDB), you can ...

The RACI matrix defines the roles and responsibilities of each stakeholder involved in an ITIL process ... such as incident management, change management, configuration management, and service ...

The ITIL release management process ensures that new software updates, enhancements, and bug fixes are delivered efficiently while maintaining system stability. ITIL 4 provides a structured approach ...

Major GLPI Features: Service Asset and Configuration Management (SACM): Manages ... and associated documents related to inventory items. Aligns with ITIL's Supplier Management process, ensuring you ...