Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

"We are members of the communities we serve and strive to be good neighbors who do the right thing. In addition to the work ...

Of course, the problem with running a successful business is that the very people who have made it successful can also be the ...

T said I would eventually memorize where everything was as I got better. Things were going well, and I was progressing nicely ...

In recent years, Troup County has been working to improve customer service for county residents, including county employees ...

Social service workers face unsafe facilities, a lack of protection during visits, and overwhelming workloads, the union said. “The authorities cannot continue turning a blind eye to the situation.

CRANFORD, NJ – A Linden man was arrested on weapons charges and terroristic threats after allegedly threatening an employee with a knife at a Cranford business, police said. The incident occurred on ...

The largest U.S. government workers' union and an association of foreign service workers sued the Trump administration on Thursday in an effort to reverse its aggressive dismantling of the U.S ...

The unauthorized individual accessed contact information of campus diners, as well as diners, merchants and drivers who interacted with our customer care service. Additionally, it says the ...

“From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions,” said Emily ...

In 2014, that balance shifted due to an improving labor market with growing worker shortages, Hershbein said. Since restaurant, hotel and other customer service jobs have more turnover than higher ...