As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Q4 2024 Earnings Call Transcript February 6, 2025 Fortinet, Inc. beats earnings expectations. Reported EPS is $0.74, ...

Welcome to the Fortinet fourth quarter 2024 earnings announcement conference call. At this time, all participants are in a listen-only mode. After the speakers' presentation, there will be a ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The best firewall helps protect your devices by putting up a secure 'wall' that blocks attackers from entering your network. Acting as a shield around your network infrastructure, a firewall will ...

Here are some secrets of 911 and how they might affect you. There isn't a central 911 call center for everyone. In fact, not every call center actually answers 911 calls directly. A 911 call center is ...

Within the next two years, it will also become home to more data centers for companies like Microsoft and Amazon. What is a data center? Is it the same as a server farm? Let’s look at the ...

The Division of Recreation has extended the operating days for warming centers through Wednesday, Jan. 22. or overnight shelter needs, the city asks that residents call 211 for assistance.

NEW YORK — The New York City Department of Education is pulling the plug on several early child care centers in Brooklyn. The affected centers are Nuestros Ninos in Williamsburg, Friends of ...

Mao Xiangdong, vice-president of the Shanghai Institute of Technology and a member of the standing committee of the municipal people’s congress, proposed the idea during Shanghai’s ongoing ...