AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Step 2: Create a service blueprint to identify the future state of your customer-centric organization If the experience map is the current state, the service blueprint is the future state that ...

If pharma companies are to live up to their decades-old patient-centric promises then marketing budgets need to move from brands and franchises to omnichannel customer-centric teams, according to ...

Tricia Tolivar says her growth strategy for the Mediterranean restaurant chain centers on listening to needs of customers and ...

More importantly, we constantly read how customer service is dead. Whether there ever was a time where customer service excelled or it is has simply hit tragically new lows is up for debate. This got ...

@article{Sochor2018, author={J. Sochor and J. Špaňhel and A. Herout}, journal={IEEE Transactions on Intelligent Transportation Systems}, title={BoxCars: Improving Fine-Grained Recognition of Vehicles ...