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Report: HP Customer Service Deliberately Hit Consumers with Mandatory 15‑Minute Waits
HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a timely fashion.' ...
tom's Hardware on MSN22h
HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash
After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to ...
Dentistry1d
Never underestimate what a support team can do for your lab
Ashley Byrne shares why investing in a support team is not just beneficial for your lab, but essential for the future of the ...
Trinity College%2c Dublin2d
Trinity and Dublin City Council launch Ireland’s first local government Generative AI Lab
The ADAPT Research Ireland Centre at Trinity is leading a new model of collaboration to support the safe and trusted adoption ...
Thinkific Recognized Among World's Top Software Companies in G2's 2025 Best Software Awards
Thinkific Labs Inc. ("Thinkific" or, the "Company") (TSX: THNC), a leading cloud-based software platform that enables entrepreneurs and established businesses of all sizes to create, market, and sell ...
Total Retail2d
Humans + AI: Transforming the Future of Retail Customer Service
While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...
Zomato launches AI-powered customer support platform, Nugget
“Introducing Nugget – an AI-native, no-code customer support platform. Nugget helps scale support effortlessly – highly ...