What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

The days of personalized customer service seem like a distant memory, replaced by canned responses and generic interactions. However, in a sea of faceless corporations, businesses that prioritize ...