Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

In Money today: the most complained-about mobile, broadband and pay-TV companies; our latest mortgage guide; and the secret refund you can get on plane tickets worth up to £202; the average cost of a ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

But the UK ambulance service said 15% of its 426,000 calls last year — 175 a day — were not urgent. Some weren't even health-related and were far from being matters of life and death.

The Lagos State Government has stated that making false alarm, including prank calls to the state fire and rescue service, poses danger to the society . According to the Commissioner for Special ...

By Emily Steel and Sydney Ember Before the deadly plane crash on Wednesday night near Ronald Reagan National Airport, there were at least 10 close calls at the Washington airport in the last three ...

"We call for the respect of life and freedom of women and men religious," it said. The statement was released hours after online websites, many run by Nicaraguans in exile, posted videos and past ...

This call to action comes amidst growing concerns over lifestyle disorders exacerbated by junk food and physical inactivity. Interestingly, the Economic Survey for 2023-24 had emphasized the ...

Q: How has the mortgage rate fluctuation in Q4 affected the speed of customer RFPs? A: Brian Lang, CEO, noted that the rate decrease in September and October accelerated RFPs, allowing Real ...

TORONTO & NEW YORK — The Real Brokerage Inc. (NASDAQ: REAX), a technology platform reshaping real estate for agents, home buyers, and sellers, will release its financial results for the fourth quarter ...