Integrating Voice Of Customer Analysis For Business Growth
Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...
Costco's chair says diamonds, Porsches, and Rolexes help attract richer members: 'Affluent people love a good deal'
Though it's better known for bulk deals for budget-savvy members, Costco also sells more expensive items geared toward ...
From Talk To Triumph: It’s Time To Reimagine Customer Conversations
In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...
Shoppers say they want conscious consumption. But they won’t spend to do it
Shoppers report incredibly high levels of desire to do good with their purchases. But they don't follow through due to high ...
Walmart rolled through 2024, but uncertainty about consumers and tariffs seep into year ahead
Walmart delivered another year of strong sales and profits with its competitive prices an increasingly strong magnet for ...
Booking CEO Expects Travel Demand to Remain Robust Despite High Prices
Consumers keep spending on travel, shrugging off higher prices for everything from hotel rooms to dinners out to indulge on vacations, according to Booking Holdings Chief Executive Glenn Fogel.
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Shake Shack’s Premium Position Pays Off
When Shake Shack CEO Rob Lynch joined the brand in May, the first question was whether he was concerned about the push to ...
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Forex News
The yen rose to its highest level in 2-1/2 months due to a surge in Japanese inflation. The dollar weakened as Trump's tariff threats remained mostly rhetoric. The euro steadied ahead of the German ...