How over-automation can hurt your brand and what to do about it.

The regulator said TalkTalk had seen an increase in complaints in the third quarter of 2024 to top the list of broadband ...

AI is significantly impacting the insurance industry, improving efficiency, accuracy, and customer experience across various ...

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Some Lancaster County residents say they're upset because their trash hasn't been picked up in weeks. These residents who ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

What themes will we be seeing in the retail tech space over the next year according to the 2025 National Retail Federation’s Big Show?

Rude customers can be the absolute worst, especially when they act like waiting a few seconds is the greatest inconvenience ...

Last month, Miami-based Kaseya, a SuperOps competitor, announced that CEO Fred Voccola was stepping down in an unexpected ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...