Inspira Financial Trust, a provider of health, wealth and retirement services, notified more than 2,300 customers that their personal data was improperly accessed by a third-party call-center ...

Marketers rely on CDPs to collect, unify, organize and analyze customer data, but the onus is still on them to manage fragmented data.

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Humane is bailing on its promises because it turns out that the hardware and services it sold weren’t worth much of anything.

Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...