Marketers rely on CDPs to collect, unify, organize and analyze customer data, but the onus is still on them to manage fragmented data.

Inspira Financial Trust, a provider of health, wealth and retirement services, notified more than 2,300 customers that their personal data was improperly accessed by a third-party call-center ...

Deep analysis of customer feedback will naturally shorten the gap between what your customers want and what you think they want. VoC marketing a ...

Nice provides cloud and on-premises software solutions that primarily serve the customer engagement market as well as the financial crime and compliance, or FC&C, market. The majority of revenue is ...

Google software engineer Goutam Nair told BI that a good résumé and a solid networking connection were both key to landing the job.

The way we communicate has changed dramatically in recent years, with businesses and individuals moving from traditional email to ...